To protect customers from unexpected excessive call charges and align with carrier-supported dialing codes, Genesys Cloud Voice will restrict outbound calling to certain high-cost premium-rate numbers and select abbreviated dialing codes.

• Premium rate numbers, including some shared-cost numbers, are used for paid services such as pager services, entertainment content, or subscription-based content service. 
• Abbreviated dialing codes are short number sequences (typically 3 – 5 digits) used for value-added services such as subscriptions, voting lines, competitions, directory services, or donations

Genesys compiled a list of restricted numbers after performing a comprehensive analysis of call traffic patterns across our carrier network to identify prefixes that could present a risk or are not serviced by our carriers

What does this mean?

On the effective date Genesys Cloud Voice will block calls to the restricted numbers in the list.

Am I affected?

If you use Genesys Cloud Voice to call the restricted numbers in the list, then you are affected

How can I prepare for this deprecation?

If you have a valid business need to make calls to the restricted numbers in the list and want to continue doing so, then you will need switch from the Genesys Cloud Voice telephony connection option to a Bring You Own Carrier (BYOC) Cloud solution.

What if I need help or have questions?

Contact Genesys Cloud Product Management.