Agentic AI continues to evolve, delivering greater intelligence, efficiency, and measurable results than traditional bots. To reflect these enhanced capabilities and ongoing innovation, on the effective date, Genesys Cloud will update the pricing for these Bring Your Own Technology (BYOT) rates:

• BYOT-E for Audio Connectors
• BYOT-A for third-party Text-to-Speech (TTS) voices

On August 5, 2026, Genesys plans to end native support for the following text-to-speech (TTS) products. After this date, these offerings will be treated as third-party integrations.

To continue using these TTS solutions, customers must migrate to Bring Your Own TTS – Audio (BYOT-A) and access them through AppFoundry. For guidance on timelines, impact, and required actions, review the Deprecation announcement.

The affected products are:

• Google WaveNet and Neural Voices
• Microsoft Azure Neural Voices
• Google Standard TTS Voices

What’s changing   

On January 1, 2026, Genesys will adjust the pricing to BYOT-E and BYOT-A and update the BYOT pricing page accordingly. The impact for existing customers using BYOT-E and BYOT-A depends on the current usage and commitment volumes.

• BYOT-E (Rate E) for third-party Audio Connectors: Increases to $0.10 per minute. 
• BYOT-A (Rate A) for third-party Text-to-Speech (TTS) voices: Increases to $4 per million characters.  

How to prepare

The timing and actions of completion for customers using BYOT-A and BYOT-E services depends on current usage and commitment volumes.

Additional legal notice

• This communication is provided for informational purposes only and does not modify, amend, or supersede any existing agreement between Genesys and its customers or partners. 
• Pricing updates apply in accordance with the terms of each customer’s agreement, including applicable renewal or commitment provisions. 
• Genesys reserves the right to adjust pricing or service models in the future, subject to applicable notice requirements and contractual obligations. 
• References to future plans or product transitions are forward-looking statements and are subject to change.