Can I see summaries and insights generated by Agent Copilot in the interaction details view?
If you have the Genesys Cloud CX 3, Genesys Cloud CX 4, or a Genesys Cloud CX 1 or Genesys Cloud CX 2 with Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or license, you can see see summaries and insights in the Interaction Details view if you have the Speech and Text Analytics > AI Summary > View permission. For more information, see Work with a program.
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