Add a domain allowlist to an email domain

AI-generated summary

Genesys Cloud provides domain allowlist functionality that enables administrators to control email recipient lists and prevent unauthorized email distribution. The feature requires specific permissions: administrators need Email > Settings > All permissions, while agents require Routing > Email > View permission to retrieve and apply domain lists. Those creating and managing domain lists need Routing > Email > Manage permission. Configuration occurs through the Admin menu via Contact Center > Email or Digital and Telephony > Email pathways. Implementation involves selecting an email address from the Email Addresses Dashboard Name column, accessing the Domain settings tab, selecting a pre-configured domain allowlist from the dropdown menu, and saving the settings. Domain allowlists must be configured before association with email domains. The feature is currently temporarily postponed, with updates available through Genesys Cloud's Features coming soon section.

PrerequisitesClick to expand

You can associate a domain allowlist with an email domain to restrict the list of recipients and prevent sending out emails to unintended recipients.

Before you can associate a domain allowlist with an email domain, you first must configure a domain allowlist. For more information, see Configure domain allow lists.

Click Menu > Digital and Telephony > Email.
Click the hyperlink of an email domain in the Name column. The Email Addresses Dashboard appears.
Select the Domain settings tab.
From the Select domain allow list box, select a domain allow list.
Click Save.

[NEXT] Was this article helpful?

Get user feedback about articles.