AI-generated summary
Genesys Cloud Resource Center provides functionality for creating new shift trades through the My Trades panel. Users initiate trades by selecting a shift from either the Trade Shifts panel or directly from the schedule using the Trade button. The process requires specifying whether to trade with any user or a particular individual, then selecting acceptable trade days. Users can set an expiration date and time for the trade request, after which no further matches occur. For each acceptable day, users configure time ranges for trade acceptance, with options to customize specific hours or maintain availability during unscheduled periods. The system offers an "Apply to All Applicable Dates" feature to streamline configuration across multiple days. Users may add notes for administrator review (limited to), visible only to the initiating agent and reviewing administrator. The system presents existing posted shift trades matching the user's criteria as alternatives before trade submission. Once satisfied with configurations, users submit the trade for processing. The interface includes options to edit, remove, or reset time ranges on individual or all acceptable dates