Genesys Cloud – Deprecation: Workforce management historical data import delete and replace current job API endpoints

Announcement

On the effective date, Genesys will deprecate and replace the following API endpoints with new API endpoints.

Current endpoints

• POST – /api/v2/workforcemanagement/historicaldata/deletejob
• GET – /api/v2/wokrforcemanagement/historicaldata/deletejob

New endpoints

• POST – /api/v2/workforcemanagement/historicaldata/bulk/remove/jobs
• GET – /api/v2/workforcemanagement/historicaldata/bulk/remove/jobs/{jobid}
• GET – /api/v2/workforcemanagement/historicaldata/bulk/remove/jobs

FAQs

What happens on the effective date?

Use the new APIs to delete HDI files via an API call.

Am I affected?

The change affects customers who must delete HDI files via an API call.

How can I prepare for this deprecation?

Change any of your API calls to use the new API endpoints.

Who can I contact if I have further questions?

Contact My Support.