Description

Amazon has announced that Amazon Lex V1 will reach end-of-life (EOL) by September 15, 2025. On September 15, 2025, Genesys will completely remove support and availability for the Amazon Lex V1 bot integration. Customers can continue to use this feature until the EOL date. Genesys recommends affected customers work with their sales representative for alternative solutions.

FAQs

Am I affected?

You are affected if you use the Amazon Lex V1 integration to call Lex V1 bot actions in Architect interaction flows. Specifically, flow authors can no longer use Lex chat bot and voice bot actions in Architect call, message, and chat flows after the EOL date.

How can I prepare for this deprecation?

Use another bot provider in your Architect flows. You can also use the Amazon Lex V2 integration for voice bots. For more information about the Amazon Lex V2 integration, see About the Amazon Lex V2 integration.

Where can I find out more about the Amazon Lex V1 integration supported by Genesys Cloud?

• For more information about the supported bot integrations, see About bots.

Who should I contact if I need help transitioning or have additional questions?

Contact your Technical Account Manager or your Customer Success Manager.