Description

Effective April 15, 2025, Genesys will no longer support certain Google European voices in Genesys Enhanced Text-to-Speech (TTS) integrations.

FAQs

Why deprecate Genesys Enhanced TTS – Google European Voices?

Google is in the process of deprecating certain European TTS voices. Starting April 15, 2025, these voices will no longer be available in Genesys Enhanced TTS integrations.

Am I affected?

All customers with Genesys Enhanced TTS on their subscription are affected. Specifically, customers who are using the deprecated voices must select a different voice in Architect flows before the deprecation date.

How can I prepare for this deprecation?

Select a different TTS voice in place of the deprecated ones in your Architect flows.

Where can I find out more about TTS engines supported by Genesys Cloud?

• For more information on TTS engines, see About text-to-speech (TTS) engines.
• For more information about selecting a voice for a flow, see Select a TTS engine and voice for a flow.

Who should I contact if I need help transitioning or have additional questions?

Contact your Technical Account Manager or your Customer Success Manager.