Disconnect Workitem action
Use the Disconnect Workitem action to disconnect an agent from a workitem.
| Name | Description |
|---|---|
| Name field | Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the workitem flow structure. |
Note: If an agent is assigned and actively works on a workitem; for example, the workitem’s assignmentState is Connected, Held, or Parked, you must use the Disconnect Workitem action before you assign the workitem to an agent or a queue.
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