Custom permissions in Salesforce
The installation of CX Cloud, Digital and AI for Salesforce Service Cloud package creates the the following custom permissions in Salesforce:
| Custom Permissions | Description |
|---|---|
CreateEmailAttachment | Enables users to add attachments to emails authored using the Genesys Cloud Email Lightning Web Component. |
| CreateWebMessage Attachment | Enables users to add attachments to messages sent using the Genesys Cloud Chat Lightning Web Component. |
| DeleteEmailAttachment | Enables users to delete or remove an attachment from a draft email authored within the Genesys Cloud Email Lightning Web Component. |
| GenesysCloud User | Disables communication with Genesys Cloud. Use this permission only when mixing Salesforce users in a shared Lightning App. |
| ReadEmailAttachment | Enables users to read or download email attachments within the Genesys Cloud Email Lightning Web Component. |
| SendOutboundEmail | Enables users to send outbound emails on behalf of a Genesys Cloud queue. |
| SendOutboundSms | Enables users to send outbound SMS messages on behalf of a Genesys Cloud queue. |
[NEXT] Was this article helpful?
Get user feedback about articles.