Create a new Genesys Agent Copilot

Series: Create a Genesys Agent Copilot

Next suggested step: Configure Genesys Agent Copilot settings

Note: If you have Genesys Agent Assist assistants, Genesys Cloud transfers them to the Agent copilots list. Genesys recommends that you create a new Agent Copilot.

Tips:

Remember to click ‘Save Copilot’ after each edit.
You can only assign one Agent Copilot to a queue.
You can only assign one knowledge base to an Agent Copilot.
You can only assign one script to an Agent Copilot.

To create a new , follow these steps:

Click Admin.
Under Contact Center, click Agent Copilots.
Click New Copilot.
Enter a name and choose a language. For more information, see Genesys Agent Copilot in Genesys Cloud supported languages.
Note: You cannot change the language later.
Select the voice transcription service that you want to use.
Click Create.

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