Manage data filters

section. Access requires specific permissions including Data Privacy > Masking Rule (Add, Delete, Edit, Execute, View) and Billing > Subscription > View. Administrators can implement predefined filters for either Inbound or Outbound interaction types, which must be manually activated through status toggle switches in the All Filters table and can be enabled or disabled at any time without affecting filter status after updates. The platform supports filter customization through an Edit function that allows modification of filter criteria. Predefined filters have a specific limitation: while digital channels can be modified, regex modifications require copying the filter into a separate custom filter. A Run Test option is available to validate filter functionality before saving changes. Filter deletion removes items from the All Filters table but does not permanently eliminate predefined filters, as they can be re-added through the Predefined Filters list using the More options menu with a confirmation prompt. Genesys Cloud includes a feedback mechanism that allows users to evaluate documentation helpfulness and submit detailed responses regarding content accuracy, clarity, and relevance. Users can specify their role—Agent, Administrator, Developer/Engineer, Partner, Supervisor, Support, or Other—to contextualize feedback, which requires email submission and acknowledgment of the Genesys Cloud privacy policy. Related documentation encompasses account settings management, data filtering creation, digital data filtering rules, workforce management item filtering and sorting, data resource management within flows, and custom data management procedures. Community support resources are available for additional assistance with implementation and troubleshooting.