Genesys aims to provide customers with timely information about feature and platform updates and feature retirements. This article includes a categorized record of user interface and user experience (UI/UX), platform, and deprecation updates. For a detailed explanation of announcements, see Announcement types.
The default view of the following table displays all active announcement types. Explore different tabs to view specific announcement types and past announcements.
After an effective date is added to an announcement, signifying that the feature is available, the announcement is automatically moved to the Past table at the bottom of the corresponding announcement tab.
For announcements about our development platform and public APIs, see the Genesys Cloud Developer Forum.
Review early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, release notes will communicate full details.
Review the following table for information about Genesys Cloud deprecations, including breaking and non-breaking API changes, end of support for third-party software, and changes to permissions or configurations. For more information, see Genesys Cloud deprecation and removal process.
| Title | Announced on (YYYY-MM-DD) | Planned effective date (YYYY-MM-DD) |
|---|---|---|
| Deprecation: Legacy workforce management shift trades APIs | 2026-05-25 | 2026-08-24 |
| Deprecation: Salesforce open CTI integration | 2026-03-23 | 2028-02-28 |
| Deprecation: Genesys Enhanced TTS – End of Life for Google Standard and End of Support for Google and Microsoft Azure Neural and Wavenet Voices | 2025-04-14 | 2026-08-05 |
| Deprecation: BYOC Cloud SIP TLS ciphers | 2025-03-24 | 2026-09-14 |
| Deprecation: Billing and usage APIs and user interface | 2025-03-10 | - |
| Deprecation: BYOC-Premises – Genesys Hardware Solution | 2025-03-01 | 2026-12-01 |
| Deprecation: Nuance Recognizer as a Service, Nuance TTS, and Nuance Mix Bot | 2024-11-04 | 2027-05-31 |
| Deprecation: Current Open Messaging Inbound Endpoint | 2024-06-24 | 2026-10-05 |
To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon.
No developer announcements are available.
| Article | Modified date (YYYY-MM-DD) | Change summary |
|---|---|---|
| No data available. | ||
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