Loading...
Loading...
Loading...
| Type | Impact | Action required | Audience | Community link | Aha! link | Announced on (YYYY-MM-DD) | Planned effective date (YYYY-MM-DD) |
|---|---|---|---|---|---|---|---|
| Deprecation | — | — | — | — | — | 2023-03-15 | 2025-06-30 |
On March 15, 2023, Genesys will discontinue the sale and renewal of new licenses for Genesys Predictive Engagement on Genesys Engage on-premises, Genesys Engage Cloud, and Genesys Engage Multicloud (hybrid solutions). As a result, Genesys will migrate all existing organizations that are on hybrid solutions to Genesys Predictive Engagement on Genesys Cloud CX.
All organizations that are on the hybrid solutions are affected. Following the announcement, Genesys will not release any new features on the hybrid solutions. Important dates follow:
| Milestone | Date |
|---|---|
| Last Order Date | March 15, 2023 |
| End of Maintenance | June 30, 2025 |
| End of Support | June 30, 2025 |
Genesys will migrate the organizations that are on the hybrid solutions to Genesys Predictive Engagement on Genesys Cloud CX. Genesys will continue to support the hybrid solutions until June 30, 2025.
Contact My Support.
Get user feedback about articles.