Skip to main content
  • English
  • Hindi
  • العربية
  • 繁體中文
  • Dansk
  • Čeština
  • Nederlands
  • Suomi
  • עִברִית
  • Français
  • Deutsch
  • Italiano
  • 日本語
  • 简体中文
  • 한국어
  • Norsk
  • Polski
  • Portugues
  • Español
  • Svenska
  • ภาษาไทย
  • Türkçe
  • українська
About the Resource Center

Overview of Genesys Cloud

Genesys Cloud CX1, Genesys Cloud CX2, Genesys Cloud CX3, and Genesys Cloud CX4 are Genesys Cloud subscription packages. Genesys Cloud CX1 features helps you solve customer problems faster. Choose Genesys Cloud CX2 for complete voice and digital interactions. Connect employee journeys with customer journeys to deliver exceptional experiences using Genesys Cloud CX3. Choose Genesys Cloud CX4 to experience the full capability of Genesys Cloud platform. The Genesys Cloud CX4 includes Agent Copilot, Journey Management, and AI tokens for you to experience Genesys Cloud AI capabilities. It also provides the maximum fair use allocation for IVR/routing, data storage, API usage, voice transcription (Extended and Native), and BYO SMS. 

Genesys Cloud CX1Genesys Cloud CX2Genesys Cloud CX3Genesys Cloud CX4

This package specifically for voice contact centers includes the following capabilities:

  •  Inbound and outbound voice
  • Secure IVR, callbacks, voice campaigns, and more
  • IVR minutes, data storage, and API requests

    This subscription, designed for omnichannel contact centers with quality assurance and compliance built in, includes Genesys Cloud CX1 and the following additional capabilities:

    • Access to comprehensive digital channels
    • AI-powered customer engagement
    • Extra IVR minutes, data storage, and API requests

      This subscription, built for omnichannel contact centers with full WEM capabilities, includes Genesys Cloud CX1, Genesys Cloud CX2, and the following additional capabilities:

      • Workforce engagement management
      • Voice transcription minutes

        This subscription, designed for omnichannel contact centers that want more AI experience, includes Genesys Cloud CX1, Genesys Cloud CX2, Genesys Cloud CX3, and the following additional capabilities:

        • Agent Copilot
        • Journey Management
        • 30 tokens (Named) 
        • 39 tokens (Concurrent)
          Note: For a comparison of the features offered by Genesys Cloud CX1, Genesys Cloud CX2, Genesys Cloud CX3, and Genesys Cloud CX4, see Genesys Cloud feature matrix and Genesys Cloud fair use policy.