Genesys Cloud provides capabilities to help companies track sensitive customer data in compliance with GDPR and other regulations. It enables compliant use of Genesys Predictive Engagement, which tracks customer data. Genesys Cloud helps companies meet GDPR requirements related to how customer data is tracked.
Tracking sensitive customer data requires compliance with GDPR and other regulations.
Compliance
Learn how to use Genesys Predictive Engagement in a compliant manner.