Assign the Genesys Agent Assist role to users
Series: Set up Genesys Agent Assist
Previous suggested step: Create a Genesys Agent Assist role
Next suggested step: Configure your organization to use Agent Assist
To assign the Agent Assist role, follow these steps.
- Click Admin.
- Under People and Permissions, click Roles/Permissions.
- Locate the Genesys Agent Assist role in the Role List.
- Click Settings (the three vertical dots) on the right side, and select Change Membership.
- Search for your users who must have the Genesys Agent Assist role, and select the checkbox next to their names.
- Click Save.
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