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Navigate the historical shrinkage view

Series: Historical shrinkage

Previous suggested step: Access the historical shrinkage view

Next suggested step: How Genesys Cloud calculates historical shrinkage

The view displays the data for a management unitor work team based on your date range and granularity selection. You can view a graphical representation of the scheduled and actual shrinkage details for shrinkage over time and aggregated shrinkage.

The following sections explain the fields and corresponding descriptions on the Historical Shrinkage view and the fields in the table that follows the graphs.