Enable authenticated web messaging
Series: Web chat to web messaging migration guide
Previous suggested step: Migrate from web chat to web messaging for Predictive Engagement and Customer Journey
Next suggested step: Migrate from chat to Genesys Cloud web messaging in the Genesys Cloud embedded clients
Authenticated web messaging allows only authenticated users to start a web messaging session with your agents. These users must log in to your website before they can send a web message.
Note: Genesys relies on OpenID Connect as an open standard for integrating into identity providers and authentication services.
Before you begin
Review the following articles:
- Get started with web messaging
- Web messaging and web chat feature comparison
- About web messaging
- Authenticated web messaging overview
- Get started with authenticated web messaging
- Authenticated web messaging attributes
- Authenticated web messaging (Developer Center)
Steps to take
- Create or configure an authentication server (an OpenID provider).
- Create an OpenID Connect Messenger Configuration integration. When you configure credentials for this integration, use the client-id and client-secret.
- In your Messenger configuration, enable Authentication. In the Authentication area of the configuration, select the OpenID Connect Messenger Configuration integration.
- Create and save a Messenger deployment. Assign this Messenger configuration to your deployment.
- Set the Messenger deployment to Active. Copy the code snippet from this deployment to the website pages where you want Messenger to appear, or use a Tag Manager tool to deploy it.
For more information, see these Developer center articles: Authenticated web messaging and Auth plugin and AuthProvider plugin in Commands and Events.
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