On February 23, 2022, Genesys will remove the ability to use the Get Journey Sessions by Customer action from the Architect actions list. 

FAQs

Am I affected?

The deprecation affects you if you use the Get Journey Sessions by Customer action in your Architect bot flows. You can achieve this functionality by using a custom data action or an alternative data action.

What do I need to do before the removal date?

It is not necessary to do anything prior to this feature removal. 

Who should I contact if I need help or have additional questions?

Reach out to your local Genesys representative or contact My Support.