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| Type | Impact | Action required | Audience | Community link | Aha! link | Announced on (YYYY-MM-DD) | Planned effective date (YYYY-MM-DD) |
|---|---|---|---|---|---|---|---|
| Deprecation | — | — | — | — | — | 2021-12-22 | 2022-03-09 |
On March 9, 2022, Genesys will remove the horizontal script panel in the agent interaction UI.
As a result, any script that currently appears in the horizontal panel will appear in the vertical panel to the right of the agent interaction UI.
All agents who use the horizontal view of scripts below the agent interaction UI are affected.
No action is necessary. Any script that currently appears in the horizontal panel will appear in the vertical panel to the right of the agent interaction UI.
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