Genesys has canceled the deprecation to remove the collapse and expand controls in the agent interaction UI.

FAQs

Am I affected?

All agents who use the agent interaction UI and have any application from the top bar selected at the same time are affected. 

How can I prepare for this deprecation?

If your organization has embedded custom applications that agents must use during interactions with customers, Genesys recommends that you embed those applications using the Interaction Widgets integration approach. For more information, see Set up an Interaction Widget integration for details.

What if I need help or have questions?

Contact My Support.