Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows pricing overview

Genesys Cloud subscribers can add Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows, the Genesys native bot flow building tools in Architect, to their subscription. Charges for Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows vary, depending on whether the bot conversation takes place on a voice or digital channel.

• Genesys charges conversations on the voice channel per each minute that the Genesys Dialog Engine Bot Flow runs. Genesys meters sessions in 15-second increments, and rounds the total to the nearest minute at the end of the billing cycle.
• Genesys charges conversations on digital (chat and messaging channels) per session. Each session includes up to eight dialog turns, or request response pairs, in the bot conversation. If the bot conversation contains more than eight turns, Genesys charges an extra session for every further group of eight turns.

To request to add Genesys Dialog Engine Bot Flows or Genesys Digital Bot Flows to your subscription, contact your Customer Success Manager or sales representative.

For digital flows, the following example describes a bot conversation that consists of three dialog turns, and the result is a charge for one session:

Token pricing

For information about token metering and pricing, see AI Experience tokens metering and pricing.