Ports and services for Genesys Cloud mobile apps

This reference article lists the ports required for access to specific services in the Genesys Cloud mobile apps that run on iOS or Android. For more information on other ports and services you may need to configure on your firewall, see About ports and services for your firewall.

Services	Transport/Port (Application)	Destination	Description
All	tcp/443 (HTTPS)	Genesys Cloud, Amazon AWS	The secure connection from your mobile client to the Genesys Cloud Services on the public Internet.
Chat	tcp/5222 (XMPP)	Genesys Cloud, Amazon AWS
iOS Push Notifications	tcp/5223 (APNS)	Apple APNS	The secure connection between the mobile device and Apple’s APNS servers that transmit push notifications. For IP ranges see the Apple documentation.
Android Push Notifications	tcp/5228 (Google FCM) tcp/5229 (Alternate) tcp/5230 (Alternate)	Google Firebase Cloud Messaging	The secure connection between the mobile device and Google’s FCM servers that transmit push notifications. For IP ranges or hostnames, see the Google documentation.

Revision historyClick to expand

Modified date (YYYY-MM-DD)	Revision
2024-03-18	Added details for iOS Push Notifications and Android Push Notifications.
2020-12-14	Broke out the main sections of the larger Ports and services for your firewall article into smaller articles. Created this article to cover the ports and services for Genesys Cloud mobile apps.

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