Collaborate is a chat application that allows you to collaborate with your business colleagues, and Communicate is a telephone application that allows you to call your colleagues, partners, and customers from virtually anywhere.
Yes. To add another person to an existing call, follow these steps:
Yes. To place the conference call on hold, tap Hold .
Yes, To place a conference participant on hold, beside the participant’s name, tap More . From the Call Control options, tap Confine .
Yes. To remove a participant from a conference call, beside the participant’s name, tap Disconnect .
Yes. To leave a conference call, tap Disconnect .
No. Genesys does not support Communicate with any of the Genesys embedded clients, including Genesys Cloud for Salesforce and others.
Yes, you can use Communicate for iOS to search for and call your organization’s External Contacts.
To avoid an overwhelming number of results, Communicate for iOS truncates search results to five. To see all matching results, tap See All.
The recipient sees your Genesys Cloud phone number instead of the mobile device number.
No. Communicate for Android and Communicate for iOS are mobile apps for Genesys Cloud . You cannot use Communicate ACD calls or IVR calls that route interactions to agents as an ACD call.
This option allows you to make calls with third-party-applications. Communicate is not a third-party app. Do not enable this option for use with Communicate.
Yes. When you delete a group voicemail, you immediately delete it from the group voicemail box. You cannot restore a deleted voicemail.
To add a note, in the voicemail’s Notes section, tap Add . Type your note, then tap Save.
To delete a note, tap at the end of the note and then use the backspace key to delete each character of the note.
You can download Communicate for iOS from the Apple App Store. Search for Genesys Cloud Communicate.
To check your version of Communicate for iOS, tap your profile picture and then Settings.
Compare the version to the one available from the App Store. If an update is available, tap UPDATE.
When you log out of either Collaborate or Communicate for iOS, Genesys Cloud logs you out of the other application as well.
To log out of Communicate for iOS, tap your profile picture. In Settings, tap Logout.
Sessions are not permanent and they expire for security reasons. When you receive the message, log back in to the app.
The default session timeframe for an authenticated user on the mobile apps is 30 days. You cannot customize this value.
Communicate for iOS supports MDM with the following browsers. In your MDM, add a definedBrowserScheme key with a scheme value listed in the following table.
| Browser | Scheme |
|---|---|
| Google Chrome | googlechromes |
| Microsoft Edge | microsoft-edge-https |
| WorkspaceOne | awbfs |
To use Communicate for iOS, you must have the following:
And the following permissions:
To prevent a user's access to the Collaborate mobile app, remove the Mobile > Communicate > View permission.
Yes, the Genesys Cloud mobile apps support FedRAMP compliance.
Yes. When you silence your iPhone, you also silence the Communicate for iOS ringer.
The call timeout for Communicate is 30 seconds. If your admin sets longer than 30 seconds, your web or desktop app continues to ring for the designated amount of time.
No. You cannot set your presence in Communicate.
Communicate notifies you of incoming calls, missed calls, and voicemails.
No. You cannot set your presence in Communicate.
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