Use the Force TURN Behavior feature
- Telephony > Plugin > All permission
- Any of the following Billing permissions:
- Billing > All Permissions
- Billing > Subscription > Add
- Billing > Subscription > View
The Force TURN setting can be used to limit the WebRTC ICE negotiation process to the relay/TURN candidate. This cuts down on negotiation time, but reduces resiliency and forces the RTP streams through a relay service when it might not be necessary.
Enable the Force TURN Behavior feature
You can enable the Force TURN Behavior feature in the WebRTC base settings or a WebRTC phone setting. The Force TURN Behavior appears in the Media section of the WebRTC configuration. For more information, see Configure the Genesys Cloud WebRTC phone.
STUN
Once you enable Force TURN Behavior and add the dedicated IP addresses to your firewall’s allowlist, you may notice that STUN requests are also directed to these IP addresses. This is expected as it is a part of the Force TURN Behavior feature’s design.
Add the IP addresses for your region or satellite region to your allowlist
After you enable the Force TURN Behavior feature, you must add the dedicated IP addresses for your region or satellite region to your firewall’s allowlist.
Americas
The following IP Addresses have been replaced and TURN services now run on IP addresses from the Genesys owned CIDR ranges. See Cloud media services CIDR IP address range for a list of Genesys CIDR ranges to add to your allowlist for media services, including TURN.
23.22.245.197
3.221.192.157
3.225.252.195
3.225.56.63
3.225.69.209
3.227.44.91
3.228.114.246
3.228.129.87
3.228.99.198
18.204.68.60
184.72.213.130
34.194.127.180
34.195.23.16
34.237.17.92
35.153.214.243
50.19.234.212
52.204.182.157
54.145.69.119
54.156.140.125
54.157.110.161
54.157.113.189
54.157.208.42
54.159.219.26
54.205.172.77
54.83.51.135
72.44.32.33
Ohio TURN services run on IP addresses from the Genesys owned CIDR ranges. See Cloud media services CIDR IP address range for a list of Genesys CIDR ranges to add to your allowlist for media services, including TURN.
The following IP Addresses have been replaced and TURN services now run on IP addresses from the Genesys owned CIDR ranges. See Cloud media services CIDR IP address range for a list of Genesys CIDR ranges to add to your allowlist for media services, including TURN.
18.236.31.89
34.212.56.45
35.161.175.86
35.167.147.84
35.167.76.107
52.34.102.171
52.38.166.31
52.89.6.34
54.189.228.5
34.209.224.4
35.155.16.65
44.225.76.74
44.229.154.34
44.232.242.208
44.233.163.149
44.234.212.66
44.235.150.254
44.235.34.47
44.235.47.125
52.27.159.154
52.34.77.4
52.41.222.24
52.41.226.162
54.184.17.250
54.185.34.82
54.185.73.3
The following IP Addresses have been replaced and TURN services now run on IP addresses from the Genesys owned CIDR ranges. See Cloud media services CIDR IP address range for a list of Genesys CIDR ranges to add to your allowlist for media services, including TURN.
15.222.232.31
15.222.56.155
15.223.10.196
52.60.102.211
52.60.158.181
52.60.222.193
52.60.47.203
99.79.120.196
99.79.172.29
15.222.110.151
15.222.176.171
15.223.55.219
15.223.96.52
15.223.98.205
3.96.110.106
3.96.182.45
3.96.235.225
3.96.5.197
3.96.75.150
3.96.82.251
3.96.83.218
3.96.95.76
3.96.98.22
35.182.76.44
35.183.237.26
52.60.95.225
The following IP Addresses have been replaced and TURN services now run on IP addresses from the Genesys owned CIDR ranges. See Cloud media services CIDR IP address range for a list of Genesys CIDR ranges to add to your allowlist for media services, including TURN.
18.228.52.27
18.229.197.78
18.229.216.101
18.230.18.99
18.230.19.105
18.230.87.174
52.67.252.134
54.207.137.74
54.207.200.4
54.207.215.4
54.207.242.128
54.232.22.58
54.94.12.238
54.94.48.106
54.94.72.31
54.94.75.204
54.94.89.181
54.94.104.93
54.94.126.80
54.94.184.101
177.71.130.129
177.71.149.228
177.71.157.16
177.71.164.225
177.71.234.182
177.71.250.71
Europe
The following IP Addresses have been replaced and TURN services now run on IP addresses from the Genesys owned CIDR ranges. See Cloud media services CIDR IP address range for a list of Genesys CIDR ranges to add to your allowlist for media services, including TURN.
18.184.26.116
18.195.91.57
3.121.246.129
3.123.126.103
3.123.136.77
3.123.148.22
3.123.173.71
3.123.180.116
35.158.84.35
18.156.63.114
18.157.204.93
18.158.146.226
18.158.230.187
18.158.234.11
18.158.75.216
18.159.125.1
18.159.189.125
18.159.191.17
18.159.236.53
18.159.245.222
18.159.255.208
18.159.65.69
3.125.60.88
35.156.66.125
54.93.123.155
54.93.139.159
The following IP Addresses have been replaced and TURN services now run on IP addresses from the Genesys owned CIDR ranges. See Cloud media services CIDR IP address range for a list of Genesys CIDR ranges to add to your allowlist for media services, including TURN.
18.203.242.145
3.248.126.112
3.248.142.230
52.16.87.67
52.19.13.129
52.19.130.113
52.212.227.20
52.212.43.54
52.214.93.140
176.34.208.3
34.252.201.165
52.210.57.124
54.155.134.50
54.155.167.10
54.155.177.112
54.155.182.157
54.155.9.169
54.195.67.6
54.216.20.248
54.220.127.255
54.220.219.138
54.73.137.0
54.73.28.112
54.74.135.18
54.75.172.43
99.80.243.125
The following IP Addresses have been replaced and TURN services now run on IP addresses from the Genesys owned CIDR ranges. See Cloud media services CIDR IP address range for a list of Genesys CIDR ranges to add to your allowlist for media services, including TURN.
3.11.18.96
3.11.229.167
3.11.237.22
3.9.154.136
3.9.6.255
35.177.160.198
35.179.19.27
35.179.25.145
35.179.25.38
18.132.180.228
18.132.238.188
18.132.94.197
18.133.177.80
18.133.199.74
18.133.213.43
18.133.52.67
18.133.66.34
3.10.89.74
3.11.252.25
3.9.250.226
35.178.113.174
35.178.240.14
35.179.13.169
35.179.22.56
35.179.28.9
52.56.104.154
Zurich TURN services run on IP addresses from the Genesys owned CIDR ranges. See Cloud media services CIDR IP address range for a list of Genesys CIDR ranges to add to your allowlist for media services, including TURN.
The following IP Addresses have been replaced and TURN services now run on IP addresses from the Genesys owned CIDR ranges. See Cloud media services CIDR IP address range for a list of Genesys CIDR ranges to add to your allowlist for media services, including TURN.
13.36.112.63
13.36.62.202
13.37.152.212
13.37.196.12
13.38.182.174
13.38.197.214
13.39.42.66
13.39.52.149
13.39.59.7
15.188.172.115
15.236.107.99
15.236.172.180
15.236.196.160
15.236.50.212
15.237.80.85
35.181.129.92
35.181.139.127
35.181.156.138
35.181.27.92
35.181.33.185
35.181.70.4
35.181.75.31
52.47.114.21
52.47.202.151
52.47.93.81
52.47.97.98
Asia Pacific
The following IP Addresses have been replaced and TURN services now run on IP addresses from the Genesys owned CIDR ranges. See Cloud media services CIDR IP address range for a list of Genesys CIDR ranges to add to your allowlist for media services, including TURN.
13.112.127.241
13.112.5.92
13.113.105.10
3.112.167.242
3.113.79.207
3.114.111.150
3.115.37.40
52.194.67.112
54.95.193.222
13.112.65.68
175.41.208.140
18.176.68.198
18.178.130.202
18.178.48.219
18.180.224.133
54.150.132.3
54.150.59.228
54.168.183.0
54.168.183.169
54.178.108.77
54.178.68.206
54.199.42.233
54.199.78.179
54.199.83.125
54.199.89.37
54.248.7.29
The following IP Addresses have been replaced and TURN services now run on IP addresses from the Genesys owned CIDR ranges. See Cloud media services CIDR IP address range for a list of Genesys CIDR ranges to add to your allowlist for media services, including TURN.
13.124.225.94
13.209.232.190
13.209.46.136
13.209.53.46
15.164.72.204
15.165.2.100
52.79.159.251
54.180.169.19
54.180.174.225
54.180.4.103
13.210.186.126
13.236.233.40
13.239.165.63
13.239.70.89
13.239.88.107
3.105.112.125
3.105.93.248
3.105.99.137
3.106.96.98
3.24.28.194
3.35.68.89
52.63.115.45
52.63.217.207
52.63.44.6
52.65.67.202
54.206.226.150
54.253.151.181
54.253.20.147
The following IP Addresses have been replaced and TURN services now run on IP addresses from the Genesys owned CIDR ranges. See Cloud media services CIDR IP address range for a list of Genesys CIDR ranges to add to your allowlist for media services, including TURN.
13.236.254.107
13.238.2.70
13.55.112.152
13.55.171.90
13.55.37.235
3.106.48.241
52.64.21.166
54.252.211.4
54.66.166.13
13.210.186.126
13.236.233.40
13.239.165.63
13.239.70.89
13.239.88.107
3.105.112.125
3.105.93.248
3.105.99.137
3.106.96.98
3.24.28.194
52.63.115.45
52.63.217.207
52.63.44.6
52.65.67.202
54.206.226.150
54.253.151.181
54.253.20.147
The following IP Addresses have been replaced and TURN services now run on IP addresses from the Genesys owned CIDR ranges. See Cloud media services CIDR IP address range for a list of Genesys CIDR ranges to add to your allowlist for media services, including TURN.
3.6.69.49
3.6.159.65
3.7.183.236
13.126.40.166
13.126.53.195
13.127.156.230
13.234.71.201
13.235.129.144
13.235.164.191
13.235.196.254
13.235.203.233
13.235.225.12
13.235.225.29
15.207.74.84
15.207.92.115
15.207.130.26
15.207.133.240
15.207.147.107
15.207.174.241
15.207.179.158
15.207.184.94
15.207.195.239
15.207.207.75
15.207.216.226
35.154.0.15
52.66.192.70
Osaka TURN services run on IP addresses from the Genesys owned CIDR ranges. See Cloud media services CIDR IP address range for a list of Genesys CIDR ranges to add to your allowlist for media services, including TURN.
The following IP Addresses have been replaced and TURN services now run on IP addresses from the Genesys owned CIDR ranges. See Cloud media services CIDR IP address range for a list of Genesys CIDR ranges to add to your allowlist for media services, including TURN.
108.136.155.126
108.136.177.215
108.136.183.20
108.136.98.96
108.137.115.219
108.137.128.92
108.137.136.169
108.137.148.107
108.137.151.95
108.137.160.231
108.137.165.45
108.137.167.18
108.137.178.57
108.137.182.24
108.137.188.30
108.137.188.71
108.137.57.135
108.137.63.191
43.218.15.218
43.218.19.107
43.218.2.164
43.218.20.238
43.218.21.239
43.218.22.124
43.218.3.252
43.218.5.199
Singapore TURN services run on IP addresses from the Genesys owned CIDR ranges. See Cloud media services CIDR IP address range for a list of Genesys CIDR ranges to add to your allowlist for media services, including TURN.
The following IP Addresses have been replaced and TURN services now run on IP addresses from the Genesys owned CIDR ranges. See Cloud media services CIDR IP address range for a list of Genesys CIDR ranges to add to your allowlist for media services, including TURN.
16.162.199.234
16.162.213.252
16.162.215.54
16.162.224.7
16.162.229.206
16.162.63.204
16.162.99.104
16.163.13.78
16.163.184.111
16.163.77.48
16.163.87.74
18.162.212.60
18.162.240.249
18.162.241.15
18.163.11.236
18.166.179.252
18.166.219.78
18.166.222.196
18.166.48.57
18.167.176.206
18.167.239.51
18.167.242.82
18.167.6.231
18.167.63.188
18.167.70.247
18.167.87.246
Africa
The following IP Addresses have been replaced and TURN services now run on IP addresses from the Genesys owned CIDR ranges. See Cloud media services CIDR IP address range for a list of Genesys CIDR ranges to add to your allowlist for media services, including TURN.
13.244.148.117
13.244.160.14
13.244.185.209
13.244.188.111
13.244.189.36
13.244.236.219
13.244.84.122
13.245.119.153
13.245.133.57
13.245.148.15
13.245.152.57
13.245.169.152
13.245.175.13
13.245.175.197
13.245.176.83
13.245.184.197
13.245.186.53
13.245.188.103
13.245.190.5
13.245.22.192
13.245.24.211
13.245.26.247
13.245.39.0
13.245.85.245
13.245.88.49
13.245.97.207
Middle East
UAE TURN services run on IP addresses from the Genesys owned CIDR ranges. See Cloud media services CIDR IP address range for a list of Genesys CIDR ranges to add to your allowlist for media services, including TURN.
| Modified date (YYYY-MM-DD) | Revision |
|---|---|
| 2025-05-19 | Media RTP port range expansion from udp/16384-32768 to udp/16384-65535. |
| 2024-08-26 | CIDR for FedRAMP released. Removed Coming soon flags. |
| 2024-05-27 | Added the following Coming soon announcements:
For more information, see |
| 2023-12-06 | Added three new core regions: Europe (Zurich), Middle East (UAE), Asia Pacific (Osaka), and one satellite region: Asia Pacific (Singapore). |
| 2023-06-28 | Updated the name of the feature from Force TURN to TURN Behavior. |
| 2023-03-01 | The three new satellite regions: Europe (Paris), Asia Pacific (Jakarta), and Asia Pacific (Hong Kong) are available. |
| 2023-02-15 | Added three new satellite regions: Europe (Paris), Asia Pacific (Jakarta), and Asia Pacific (Hong Kong) and flagged them as Coming soon. |
| 2022-08-10 | South America (Sao Paulo) promoted to a core region. |
| 2022-03-23 | Added US East 2 (Ohio) region for consistency even though it is not applicable. |
| 2021-09-01 | Added IP addresses for new satellite region: Africa (Cape Town) / af-south-1. |
| 2021-03-31 | Asia Pacific South (Mumbai) / ap-south-1 promoted to a core region. |
| 2021-02-10 | Added IP addresses for new satellite regions:
|
| 2020-10-21 | Removed the effective date notification. The 17 new IP addresses are now active. There are now 26 IP addresses per region dedicated to the Force TURN feature |
| 2020-09-16 | Decreased the monthly recurring charge to $0.00 USD Removed the Pricing section from the article. |
| 2020-09-09 | Added 17 new IP addresses to the existing pool of IP addresses per region dedicated to the Force TURN feature. The new IP addresses are not yet active and are marked with an effective date of October 21. They will be active on October 21, 2020. |
| 2020-07-01 | Added article describing Force TURN feature and that it carries a monthly recurring charge of $0.79 USD per WebRTC phone per month. |
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