On August 14, 2019, Genesys removed the Classic Agents Performance views. The new Agents Performance views replaced the classic views. The new views provide more robust capabilities for supervisors to track agents’ performance, status, evaluations, and schedules. 

What does this mean?

Between the announcement date and the removal of the feature, Genesys will no longer address bugs or minor issues specific to this feature. We will continue to resolve any major breakage until the removal date on August 14, 2019.  

Am I affected?

This deprecation affects you if you access the Switch to classic view link from the Performance > Workspace > Agents views.

How can I prepare for this deprecation?

Begin using the new Agents Performance views. 

What if I need help or have questions?

Contact My Support.