Effective March 17, 2025, auditing capabilities will be removed for Documents. This includes the ability to view audit details about a document, or to search audit entries for changes or activity made across Documents. Genesys will discontinue development and support of those features starting February 6th, 2019. You may continue to search and view audit details until the End of Life Date on March 17, 2025.

FAQs

What does this mean?

Between the announcement date and the removal of the feature, Genesys will no longer address bugs or minor issues specific to auditing features. We will continue to resolve any major breakage until the End of Life Date.

Am I affected?

If you or anyone in your organization has uses the auditing capabilities of Documents, then you are affected.

What do I need to do before the Removal Date?

No action needed. If you would like to extract audits, you can do so via the Genesys Cloud Public API.

Who should I contact if I need help or have additional questions?

Contact My Support.