Lesson 8: Validate and publish the Genesys Cloud Animal Care call flow

Click the image to enlarge.

To use the example shown here:

1. Download the file Architect Tutorial Flow for Beginning Users.
2. Extract the tutorial flow and import it into your new flow.
3. Make any necessary changes.

The flow likely contains some prompt validation errors. These errors occur because when you added French as a supported language in Lesson 7, you did not set up French audio or TTS equivalents for the English prompts.

1. On the Genesys Cloud Animal Care’s Inbound Call Flow page, click Validate. The validation process returns some errors highlighted in red, and some highlighted in yellow.

2. Hover over the red validation error number to view a brief explanation of the error. In this case, Architect informs you of several user prompt errors in various audio sequences.

1. In the call flow’s Resources area, click Prompts. Architect returns a list of system and user prompts used in this call flow. We can resolve the user prompt errors here.
2. In the Prompts design area, in the Name column click GCACAppointmentMenu. The Edit Prompt dialog box opens. Notice that, in the Resources area, the English prompt contains audio, but the French prompt does not contain audio or TTS.
3. The French version of Genesys Cloud’s Appointment Menu is shown below. You can add it as TTS, or you can record it in audio. For this step, copy the text and paste it as TTS. 

Pour le Dr Hounds, appuyez sur 1 ou dites docteur Hounds. Pour le Dr Baskerville, appuyez sur 2 ou dites docteur Baskerville. Pour le salon de toilettage, appuyez sur 3 ou dites salon de toilettage.

4. Click OK, and then click Validate again. Only 18 red validation errors remain. 

1. Hover over a yellow validation error number to view a brief explanation of the error. In this case, Architect informs you that not all languages have speech recognition terms.
2. Click the first error highlighted in yellow. Architect opens the Transfer to User action in the reusable Appointments menu for Dr. Baskerville. We can resolve this error here.
3. In the Transfer to User design area, next to Speech Recognition click show all languages. The Speech Recognition area expands to include a box for French (Canada).
4. In the French (Canada) box, type Dr. Baskerville and press enter or return.
5. Click Validate again. Only eight yellow validation errors remain.

Follow the task above to resolve the remaining validation errors for the missing language prompts. The French versions are below. You can record them in French, or you can copy them and paste them as TTS.

Follow the task above to resolve the remaining yellow validation errors for the missing speech recognition terms. The French versions are listed below. You can record them in French, or you can copy them and paste them as TTS. Remember, within each action’s Speech Recognition area, click show all languages to view the French (Canada) speech recognition box.