Send an emoji in a message interaction
Under the Enter to send window, click Insert emoji .
The emoji picker appears.At the top of the emoji menu, select a category and scroll to view the available emojis in each category.
(Optional) To change the skin tone of the emojis in the people tab, Settings and select the skin tone that you want to use.
Select an emoji.
To send your message with the emoji, click Send or press Enter.
Notes:
- Some emojis appear differently based on operating system and configuration. Not all systems support all emoji, and some may not appear as meant; for example:
- Some messaging platforms feature non-unicode images that they call emojis. Genesys Cloud only supports standard, unicode-based emojis and may be unable to display non-standard ones properly.
- On some messaging platforms, if you send an emoji with another emoji or with text, then text representations appear instead of images.
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