AI-generated summary
Genesys Cloud Voice enables administrators to edit and manage the location assignment of Voice phone numbers through the Number Management interface for taxation and billing tracking purposes. Users with the Voice Admin role can access this functionality by navigating to Menu > Digital and Telephony > Telephony > Phone Management, selecting the Numbers tab, filtering to locate the desired number, and using the Edit Location(s) dialog to reassign the phone number's location. The system enforces a constraint that locations can only be paired with numbers originating from the same country. The documentation emphasizes important limitations regarding the internet-based Emergency Dialing service, which may be unavailable during power outages or broadband disruptions, potentially preventing emergency services from accessing accurate location data from Genesys Cloud Voice records. For European customers, location changes may require several days to take effect with carriers. Organizations are advised to affix emergency services warning labels to all Genesys Cloud devices and prepare agents to manually communicate physical phone locations to emergency personnel when necessary.