Turn on free seating

AI-generated summary

Genesys Cloud enables free seating, a feature that automatically releases a user's phone for use by another user upon logout, allowing flexible phone station access in shared workspace environments. To enable this functionality, an administrator must navigate to Account Settings > Organization Settings > Settings tab and toggle the Free Seating switch to ON or OFF. When enabled, free seating allows users to select an available phone station each time they log in rather than maintaining a default phone assignment, and Genesys Cloud does not assign default phones to users. This feature requires an admin role to configure and is particularly useful in organizations where multiple users need dynamic access to shared phone resources without permanent phone assignments.

PrerequisitesClick to expand

Free Seating is a feature that allows users in your organization to use any available phone without having a specific phone assigned to them. When enabled, this feature allows users to select a phone each time they log in. When users log out, Genesys Cloud automatically releases the phone for use by another user. This functionality is particularly useful in shared workspace environments where multiple users need flexible access to phone stations.

Click Menu > Account > Organization Settings.
Click the Settings tab.
Click the Free Seating switch to choose the desired setting:

ON— Enables free seating across the organization.
OFF— Disables free seating across the organization.

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