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About the Resource Center

Download a screen recording

You can download policy-based screen recordings one at a time.

  1. Click Performance > Workspace > Interactions.
  2. Click an interaction.
  3. If applicable, click Next Recording to navigate through the recordings associated with the interaction.
  4. Click View Screen Recording. A playback window opens.
  5. At the top of the playback window, click Download. For more information about playing back downloaded screen recordings, seeWhat is the format of downloaded screen recordings?