Get trunk status information

PrerequisitesClick to expand

You can get summary and detailed information on the status of your external and phone trunks from multiple locations within Genesys Cloud. This will make it easy for you to keep tabs on your trunks no matter where you happen to be working.

You can access trunk status information from the External Trunks and Phone Trunks tabs on the Trunks page. You can also access trunk status information from the General and Network Interfaces tabs on the Edge page.

On the Trunks pageClick to expand

Click Admin.
Under Telephony, click Trunks.
Click the External Trunks tab or the Phone Trunks tab.
Choose a level of detail:

Summary detail

To get a summary of the trunk status:

Take note of the status icon’s color.
Hover over the status icon to see a summary.

Full detail

To get detailed information about trunk status:

Select the check box next to the trunk that you want to investigate.
Click the Status button on the toolbar.
In the Status dialog box that appears, you’ll see a list showing the names of the Edges that the trunk connects to along with the network interface the trunk uses to connect to the Edge. You also see the status of the network interface connection. Take note of the status icon’s color and hover over the status icon to see a summary.

On the Edges pageClick to expand

Click Admin.
Under Telephony, click Edges.
From the Edge Name column, click the name of the Edge you want to investigate.
Click the General tab or the Network Interfaces tab.

General tab
Network Interfaces tab

For a full list of all the possible status indicators, see Trunk status indicators.

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