Format text in an email message
To format the text in email interaction messages, you can use the text formatting toolbar. Formatted text appears in the text editing field.
To format text, do one of the following:
- Select a formatting button and type your message
- Type your message first, select the text that you want to format, and then select a formatting button
Note: If you copy and paste text, simple HTML formatting remains when you paste the text into the text editing field. Use the text formatting toolbar to remove or add formatting to the pasted text.
| Formatting | Button | Example Text |
|---|---|---|
| Text level | Select a font style:
| |
| Font family | From the list, select a font. | |
| Font sizes | From the list, select the size of the font. | |
| Bold | Here is some bold text. | |
| Italic | Here is italic text. | |
| Underline | Here is some underlined text. | |
| Strikethrough | Here is some | |
| Text color | Change the font color. | |
| Background color | Change the text background color. | |
| Align left | This text is left aligned. | |
| Align center | This text is centered. | |
| Align right | This text is right aligned. | |
| Justify | This text is justified. The text aligns on the left and right sides by adding extra space between words and letters. | |
| Bullet list |
| |
| Numbered List |
| |
| Decrease indent | Move the paragraph to the left. | |
| Increase indent | Indent the paragraph. | |
| Clear formatting | Remove formatting to see plain text. | |
Insert image | Insert an image into your message. |
Note: The information in the preceding table applies to outgoing messages. For inbound email messages, Genesys Cloud supports the formats listed in the Formatting column.
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