Campaign properties by dialing mode

Abandon Rate

Maximum percentage of abandoned calls allowed for the campaign.

Agent Script

Written words and logic an agent follows while processing a call.

Allow Skipping of Preview Calls

Whether agents can bypass a preview contact.

Call Response 

How the campaign responds to live persons, answering machines, and so on (Call Analysis).

Contactable Time Set

Set of time zone names and when calling can occur for each.

Caller ID Name

The caller ID name that contacts see.

Caller ID Phone Number

The caller ID phone number that contacts see.

Campaign Name

The name of a campaign. Each campaign is a collection of settings that tell Outbound Dialing how to contact a list of persons in a prescribed way.

Contact List

List of contacts for a campaign to dial.

Contact List Numbers

Phone number columns in the contact list that this campaign dials.